I have recently had to complain (like the other reviewer I saw) about a Crown which became dislodged and which the practice have so far refused to rectify without me paying for another course of treatment.I am on Univ. Credit and so unable to do so.
I've been with buttercross dental for a few years and over this time I've had mixed experiences. My dentist changes on every visit and as someone who has a fear of needles and the dentist, it can be hard to feel comfortable with someone completely new. With that said my most recent hygienist appointment with Sara Reid was great. She was friendly, professional and made me feel at ease. She did a very good job and I could tell she really cared. My previous dentist Rebecca did 2 fillings and I required 3 needles. She also relaxed me and checked up on me throughout. I was disappointed when I came back and she no longer worked there as my next dentist was late and really rushed my appointment. With all said, overall I'll continue to visit. The reception team are lovely. I'm not sure who my dentist is at the moment but I'm hopeful! I'd say 4 stars overall. I can't comment at this time as a NHS surgery because the NHS is overwhelmed and I've only had private appointments since COVID.
I went through this dental practice for Invisalign and left in tears, not wanting to go back. Both of the girls on reception were rude but smiling and not friendly or helpful atall. This was my first consultation, which I’ve paid for and granted I was 3 minutes later than when they said they could see me but I did phone and she said it was fine and to still come, only to then almost be amused to tell me I couldn’t see anyone! This was a half hour appointment so I should have atleast been able to speak briefly to who I was meant to be seeing even if it was cut short. I think the reception team who was working 15/09 need some further training in customer service.
I’m very happy with the service provided at Buttercross Dental Practice, specifically by dental hygienist and therapist, Tanja Wolf, and dentist Dr Kim W Tan. Both have offered great advice as well as courteous and professional dental treatment of the highest quality. Not only are they very thorough in the work they carry out, but they take the necessary time to discuss treatment options, and to give advice as required. Can’t recommend them highly enough.
Very bad customer service I use to see them they were very good untill I got bad experience with them where I was not feeling to good at the time I cancelled my appointment then received a letter saying banned from getting any treatment for 4 mouths and removed me from the NHS pacaint register they only allow me treatment as a private pacaint if I pay £200 that's not on buy just missed 1 appointment and a cancelled appointment it's really sad and perthetic services and 4 years later I asked if they can see me for emergency appointment they said leave your telephone number and we be in touch they never did or offered me emergency appointment so I have to go to Oxford in the end. It's like they are punishing you for something you haven't done and it's not your fault and tried to get explain at the time but they were not having it and from time to time I had health problems so that did not help worst experience ever and now it's put me off going to see any dentists at all as I feel like I might get the Blame again for something I haven't done nothing wrong so don't go here what's so ever your better of going else where
Mostly happy with the service, a little confused how NHS and private charges get mixed up. I really don’t like paying for my treatment before I have received it! It did hurt particularly as I had recently spent over a £1,000 with them, so to pay up front for the hygienist seemed particularly insulting.
Badly spoken unfriendly receptionists.Also, in 2014 I went to The ButterCross to have a crown put in and have recently found out after a trip to another dentist, that they put a cheap veneer on instead and lied. I wonder if this is because I am an NHS patient and therefore, they took the cheap and cheerful approach with my tooth? If I was paying, they would probably have given me a proper crown because there is more profit in it for them.Thank you
Poor communication and pushing of private services. After I had an appointment cancelled due to covid and asked for the following appointment to be transferred to a child due to them needing it more and me not feeling well, I just get told I'll be taken off their NHS register if I don't attend.
We have been strook off bring patients, due to them constantly cancelling our appointments of which are around a 6 month wait.Very disappointed with the level of customer service from the reception staff. Will be changing dentists.
I had my 6 monthly check and was told I would benefit having a deep clean. I thought I was ok but went to see Tanya anyway. It was such an eyeopener! Tanya was very professional , explaining what was going to happen before the procedure and competently answered any questions I had before and after. I had the intial appointment and then a followup one today ,a month later, to see how I was getting on with her advice and to check my teeth all over again.Tanya and her dental nurse - sorry forgotten your name- were just naturally lovely .Thank you so much -,I've learnt a lot and my teeth look and feel amazing!!
An excellent dental surgery. I had to have quite a bit of work done and have been very impressed by Dr Mehta and his dental nurse. He took great care to explain exactly what needed to be done and why. I felt very reassured and have been very happy with the work done. Reception were also very pleasant and helpful. Ten out of ten!