When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 03450 154 033 www.ombudsman.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 08452 224 141, the dentists’ regulatory body for complaints about professional misconduct.
“Dr Ahmed’s treatment involving veneers on my teeth has improved my appearance and given me great confidence in smiling and I am now able to...”
“Very happy with his service. Find him very helpful on his advice on dental treatment.”
“A very good dentist indeed. Very sad is going to move on and no longer going to be treating. Very kind and considerate man.”
“I can confirm that the treatment is very good, always friendly, very nice, no complaints at all. It makes a lot of difference if you...”
“I have been treated on many occasions from check-ups, having a bridge fitted and extractions. They have always been carried out excellently with a friendly...”
Whether you just want to look after the health of your teeth, or are interested in improving the appearance of your smile, we at Buttercross Practice will be happy to help.